Head of Operations

Head of Operations (x2 Positions)

Location: Glasgow
Salary: £86,308 – £90,506 (SCP64–66)
Hours: 35 per week
Division: Operations

About Us

City Building delivers a wide range of repairs and maintenance, manufacturing, construction and refurbishment services for Glasgow City Council, Wheatley Housing Group and other partners across the public, private and third sectors. We also operate Scotland’s largest construction craft apprenticeship programme and Royal Strathclyde Blindcraft Industries (RSBi), one of Europe’s largest supported manufacturing businesses.

Our accreditations include ISO45001, ISO14001 and ISO9001:2015, and we hold a Queen’s Award for Enterprise Promoting Opportunity and the Investors in Young People Platinum award.

As a City Building employee, you’ll enjoy a competitive salary, excellent annual leave, and access to the Strathclyde Pension Fund. You will also benefit from wellbeing initiatives and discounted gym membership, supporting a positive and healthy work-life balance.
 

About the Role

The Head of Operations plays a key strategic leadership role within the Extended Executive Leadership Team, reporting to the Divisional Director – Operations. You will lead the planning and delivery of repairs, maintenance, compliance and investment programmes, ensuring services are efficient, aligned to client priorities and delivered to a high standard.

The role includes responsibility for the organisation’s 5-year business plan objectives, oversight of productivity and resource planning, and leadership across financial governance, service performance, workforce planning and efficiency initiatives. 

You will develop and guide high-performing teams, ensuring services remain responsive to business needs while maintaining strong client relationships. The role requires close collaboration across the business to support innovation, IT development, continuous improvement and a customer-focused service ethos. You will also provide strategic leadership, ensuring compliance with legislation and effective policy implementation, and will deputise for the Divisional Director – Operations when required.

What You Will Bring

You will have extensive experience in a senior operational role within a relevant environment, supported by a degree or MBA in a related discipline or equivalent experience. Strong knowledge of repairs, maintenance and investment activities is essential, along with a proven ability to deliver effective solutions. You will demonstrate strong leadership, sound judgement, excellent communication skills and the ability to navigate complex organisational and political environments with integrity and resilience.

How to Apply

Recruitment for these positions is being supported by our recruitment partners, Eden Scott. To apply, please contact Sarah Gracie, Associate Director, at sarah.gracie@edenscott.com, or visit https://www.edenscott.com/city-building-scotland. CV and Supporting Statement must be submitted to Sarah Gracie, Associate Director – Eden Scott, via email by no later than Thursday 19 February 2026 at 12 noon.