Manager, Mercat Tours International

Eden Scott is delighted to be working with Mercat Tours again, one of Edinburgh’s visitor attractions who offer award winning history walks and ghost tours around the city.

Their sister company is Mercat Tours International, a very different operation – an outbound tour operator working with UK schools travelling to the EU. They promise to provide each school trip with a first class learning experience.

Their passionate guides bring 20th century European history to life and take pupils on a journey through events that continue to shape the world that we live in today.

Their service takes school groups to France and Belgium and operationally manages every part of the trip – ferries, coaches, hotels, guides and works really closely with their teacher clients.

A vacancy has arisen as they are now seeking a Manager to head up the team and be responsible for all parts of the business.

Key Requirements

• Oversee the efficient and effective operation of Mercat Tours International (MTI) in the delivery of all services.
• Ensure a consistently high-quality visitor experience through accurate, timely, and efficient administration.
• Maintain and nurture client relations
• Manage the performance, responsibilities, and development of the MTI Admin Assistant, while ensuring external suppliers continue to deliver a high standard of service that supports MTI’s strong reputation.
• Manage the responsibilities of the MTI Guides, ensuring all essential materials and resources are prepared, maintained, kept up to date and shared.
• Create, implement, and monitor improvements to systems, processes, and operational practices to ensure the company runs as efficiently and effectively as possible, both operationally and financially.
• Consolidate existing business while proactively exploring opportunities for growth and new business development.
• Work collaboratively with the Marketing Executive to promote MTI’s services to a wider audience, including schools and adult tour groups.
• Responsible for forecasting and sales reporting as member of Leadership Team
• Identify opportunities for internal efficiencies, partnership working and sales growth
• Develop pricing strategy alongside Finance Manager to ensure competitive offer securing business and reputation

What We’re Looking For:

We are seeking an individual who has tour planning experience and is:

• Positive and effective communicator with strong interpersonal skills.
• Excellent organisational ability and meticulous attention to detail.
• Methodical, logical, and thorough approach to tasks.
• Ability to remain calm, focused, and responsive under pressure.

This role offers a salary circa £35k plus significant company benefits including many health & wellbeing and lifestyle benefits.

Eden Scott is dealing exclusively with Mercat on this vacancy, so to be considered for this unique opportunity, please submit their CV online and for an informal please call Sally on 07776 662506 or email sally.rae@edenscottt.com

This role is hybrid working.