Operations Supervisor

Eden Scott are working exclusively with a leading sports and leisure venue to recruit an Operations Supervisor. This is a hands-on leadership role focused on delivering an outstanding customer experience, ensuring smooth day-to-day operations, and supporting the development of a high-performing frontline team.

You will work closely with the Head of Operations and external partners (where required) to ensure all activities, events, and reception services are appropriately staffed, well organised, and delivered to the highest standards.

This role is ideal for an experienced supervisor with a passion for customer service, team leadership, and operational excellence within a busy leisure, retail, hospitality or visitor-focused environment.

Key Responsibilities

• Plan, organise, and manage staff shift rotas to ensure all activities, events, and reception areas are fully and effectively covered, in line with operational requirements and budget
• Oversee the venue’s booking and scheduling systems, ensuring accuracy, data protection compliance, and the smooth management of bookings with no clashes
• Manage the venue diary, ensuring events are clearly communicated, properly planned, and adequately staffed
• Supervise the operations team during shifts, acting as the first point of contact and ensuring service and operational standards are consistently maintained
• Act as an escalation point for customer queries or complaints, investigating issues and resolving them professionally, escalating where necessary
• Oversee daily opening and closing procedures, ensuring the venue is fully prepared for customers and all operational checks are completed
• Monitor stock levels across customer-facing areas and report requirements promptly to maintain appropriate stock availability
• Complete end-of-day procedures, reports, and cash handling in line with operational processes, highlighting and reporting any discrepancies
• Lead, manage, and support the development of the operations team, managing performance and contributing to a positive, motivated working environment

About You

• Previous experience in a supervisory or junior management role within a customer-facing environment (sports, leisure, hospitality, visitor attractions, or similar)
• Confident leading teams in a fast-paced, operational setting
• Strong organisational skills with the ability to manage rotas, bookings, and priorities effectively
• Calm and professional when handling customer issues or complaints
• Comfortable following procedures, managing cash handling, and completing reports

Why Apply?

• Join a well-established sports and leisure organisation
• Play a key role in delivering exceptional customer experiences
• Gain exposure to a varied, operationally focused leadership role
• Opportunity to develop people-management and operational skills in a dynamic environment

If you're interested in applying or learning more, please reach out to Emma O'Connor at Eden Scott.