Operation Manager

Eden Scott are delighted to be working with a leading Financial Services organisation to recruit an experienced Operations Manager.

This is an excellent opportunity for a motivated leader to oversee a team of 8 operational professionals, driving service excellence, efficiency, and continuous improvement.

As Operations Manager, you will be responsible for the day-to-day management and development of a team of 8 colleagues, ensuring operational performance, client service standards, and regulatory requirements are consistently achieved.

Key responsibilities include:

• Leading, coaching, and developing a team of 8 employees
• Managing workload distribution and operational performance
• Monitoring KPIs and service level agreements
• Driving process improvement initiatives and operational efficiencies
• Ensuring adherence to FCA and regulatory requirements
• Managing risk, governance, and quality control activities
• Building strong relationships with internal stakeholders and senior management
• Supporting business change and transformation projects

To be successful in this role, you will have:

• Previous Operations Management experience within Financial Services
• Strong people management and leadership skills
• Experience managing operational performance and service delivery
• A proven track record of driving process improvements
• Excellent communication and stakeholder management abilities
• A collaborative and solutions-focused approach

• Competitive salary and benefits package
• Hybrid working options
• Opportunity to join a well-established and respected organisation
• Career development and progression opportunities
• Supportive and collaborative culture

This position may be just one of numerous opportunities we are handling that you could have an interest in pursuing. If you have not been in touch with us before and would like to send your cv over in order to discuss future opportunities, please drop off a CV at karen.kerr@edenscott.com and we can discuss your application further.Eden Scott offers the services of an employment agency for permanent work and an employment business for temporary work.