Service Coordinator

Service Coordinator

Location: Gateshead
Salary: Competitive
Working Hours: Mon – Thurs 7:30am – 4:00pm / Friday 1pm

Benefits:

• Holiday Scheme 34 days inclusive of bank holidays
• Company Pension Scheme 10%
• Health insurance
• Performances bonuses
• Private Medical Care
• Company Credit Card – expenses and travel paid for
• Opportunities for career development and continuous learning
• Collaborative and supportive team environment
• PLUS many more!!

The Company:

Join a globally recognized leader in maritime engineering services, known for delivering cutting-edge solutions and exceptional customer support. The company prioritizes innovation, safety, and employee well-being, offering a dynamic and inclusive workplace where your contributions can make a tangible impact.

Working Hours:

Flexible working arrangements – 1pm Friday finish and travel opportunities around the world!

Job Description:

As a Service Coordinator, you will lead and coordinate a skilled team of 10 Service Engineers, ensuring the successful execution of field services, including commissioning, upgrades, maintenance, and repairs. This pivotal role involves working closely with internal stakeholders and clients to deliver high-quality services while maintaining safety and customer satisfaction.

Key responsibilities include:

• Managing customer expectations and satisfaction for field service projects.
• Conducting risk reviews and ensuring compliance with quality standards.
• Collaborating across teams to foster a unified approach to service delivery.
• Developing and maintaining strong client relationships.
• Preparing and submitting quotations and managing project finances.
• Supporting business development and strategic planning initiatives.

Skills & Experience:

• HNC in an engineering discipline or equivalent.
• Proven ability to manage projects effectively, ensuring quality and budget alignment.
• Experience with marine equipment, particularly RAS/FAS systems.
• High computer literacy, including proficiency in Microsoft Office and ERP systems.
• Background in field service operations is advantageous.
• Excellent communication and leadership skills, with a proactive and collaborative mindset.

Why Should You Apply?

• Opportunity to work with an industry leader in maritime engineering.
• Be part of a supportive team that values innovation and continuous improvement.
• Develop your skills and career in a role that combines technical expertise with leadership.
• Contribute to projects that make a real difference in the maritime sector.

Take the next step in your career as a Service Coordinator and join a company where your talents are valued, and your growth is supported. Apply today!

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