WhatsApp Scam

Thank you for visiting Eden Scott; let's help you find your next job or the right talent to grow. 

However, we must apologise if you are visiting us because you received a WhatsApp message promising employment. We are being targeted in an impersonation attack by bad actors who indiscriminately contact people outside our database.

Because it is outwith our data, we cannot predict who will be targeted. They have your data from somewhere, so we encourage you to register your attack with the Action Fraud Team by clicking the button below. 

Again, we are sorry you have received this approach; our consultants would never approach you via WhatsApp.

Thanks 

Team Eden Scott 

CSC Agent

  • 31,500 Annual
  • Permanent

Location: East Kilbride

Shift Pattern: 24/5 rotational shifts (including nights)

Join a Global Leader in IT Solutions as an IT Support Analyst.

Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented IT Support Analyst to join its dynamic team in East Kilbride.

In this role, you will be part of a 24/5 global support operation, delivering exceptional technical assistance and ensuring a seamless experience for customers worldwide. This is an office-based position where collaboration, innovation, and continuous improvement are key.

What You will Do

  • Own IT tickets from start to resolution, providing clear communication and timely updates.
  • Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
  • Support onboarding and offboarding processes, including account management and provisioning.
  • Collaborate with IT teams to resolve complex issues while maintaining accountability.
  • Contribute to knowledge base articles and process improvements.
  • Assist with projects, system upgrades, and maintenance tasks.

Your experience

  • Strong communication skills and a customer-first mindset.
  • Experience with Windows 10/11Microsoft 365Active Directory, and ITSM tools (ServiceNow preferred).
  • Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
  • Cybersecurity awareness, including MFA and phishing prevention.
  • Desirable certifications: CompTIA A+Microsoft Certified: Modern Desktop Administrator AssociateITIL Foundation v4.

Why this role?

  • Be part of a global technology leader driving innovation and excellence.
  • Work with cutting-edge tools and contribute to continuous improvement.
  • Enjoy a collaborative team culture focused on professional growth.

Benefits package:

· 27 days annual leave + 4 statutory days

· Private Health Insurance

· Matched Company Pension contributions (up to 9% of base salary)

· Life Insurance

· Performance based discretionary bonus

Ready to make an impact? Apply today and help deliver IT excellence to customers worldwide!

Niall Bree
Point of contact
Niall Bree
Divisional Manager
07876 233 246

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